Nexstar Network - NexTech LMS Administrator

Who we are

We know you want a phenomenal career. We know you want a career with growth opportunities, work/life flexibility, and great benefits. We also know you want to care about what you do; you want to make a difference in people’s lives through your day-to-day work. 

At Nexstar Network, we believe that a phenomenal career is possible. We’re a member-owned organization devoted to providing leadership and coaching and training to residential service companies across the U.S., Canada, and beyond. That’s right: since 1992, we’ve been working with owners of plumbing, heating, cooling, and electrical businesses to help them grow to their fullest potential. 

We’ll help you grow to your fullest potential, too. Imagine coming to work for a company that offers both in-person collaboration and work from home flexibility because we know both are important. Imagine being able to casually walk into your CEO’s office to share an idea you’d like to try. Imagine knowing your voice matters at work, and you’re supported in your role by others who love to serve.  

Are you imagining it? Good. We’re waiting to meet you at Nexstar. 

 What we offer  

• Base salary with performance bonus potential.   
• Competitive benefits package that includes 100% paid health, dental, vision, basic life insurance, and disability coverage.
• 401(k) safe harbor plan with a 3% company contribution.
• Generous PTO plan.
• Home service reimbursement. 
• Gym Membership and cell phone reimbursement.  
• Paid community service day.

Key Tasks

• Manage the Learning Management System (LMS) enrollment, graduation, content addition & removal, access credentials and maintenance processes
• Work with Members as needed to update, change, modify access rights for students, training leaders and other roles within the LMS and Customer Relationship Management (CRM) systems
• Generate weekly/monthly enrollment, billing and usage reports using both LMS and CRM systems as needed
• Provide first call support to Members dealing with access, usability, or stability issues within the LMS system and partner with Nexstar IT, the LMS vendor and the Member to drive issue resolution
• Participate in quarterly/annual LMS vendor performance evaluations and competitive bidding processes as required to ensure the selected LMS provider is meeting Nexstar’s needs
• Support LMS provider change processes by working with the NexTech team to centralize and standardize our content storage process
• Support internal meetings as required with IT, Accounting, Marketing, Coaching, Sales, Events
• Develop a best practices document that can be linked/used by Members to walk them through the most common tasks (registration, assigning learning, graduation, remove a learner, creating a learning plan, etc.)
• Provide coaching support for the Member’s authorized Training Leader on LMS system procedures and processes
• Work with the NexTech team to develop data maintenance procedures to ensure our enrollment/student/billing information is accurate
• Support key initiatives or promotions as required for NexTech Academy

Required Skills: 

• 3+ years’ experience as a LMS administrator
• 5+ years facilitating e-learning objectives using an LMS system
• 3+ years’ experience building learning plans within a LMS environment
• 2+ years’ experience with integrated LMS environments (LMS+ERP, LMS+CRM, LMS+FSM, etc.)
• 5+ years with MS Office tools (Outlook, Word, Excel, Power Point, Teams, etc.)
• Strong analytical skills with a process-minded orientation
• Ability to professionally communicate with a wide range of personality types and communication styles verbally, in writing and in person
• Customer-focused attitude and a servant heart
• Proactive problem-solver with ability to see problems quickly and provide prompt, effective solutions that build upon existing best practices

Education Requirements:

• Bachelor’s degree
• Associate degree + minimum 5 years’ experience in LMS administration/support role

   OR

Travel Requirements: 

• Up to 20%.

Physical Requirements:

• Must be able to set at a desk for prolonged periods of time.
• Ability to lift up to 15 lbs.

Learn more about us

If you want to be part of something bigger than just a job -- then this may be the job for you!  You will work in a place where you will be appreciated and where your work has a direct effect on the success of the Nexstar Network. Visit our site at Nexstar Network  to learn more about our organization.

Employment is contingent on passing a pre-employment drug test and background check. Nexstar Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Nexstar Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.