Nexstar Network - Customer Experience Coach

Who We Are 

We know you want a phenomenal career. We know you want a career with growth opportunities, work/life flexibility, and great benefits. We also know you want to care about what you do; you want to make a difference in people’s lives through your day-to-day work. 

At Nexstar Network, we believe that phenomenal career is possible. We’re a member-owned organization devoted to providing leadership and business coaching and training to residential service companies across the U.S., Canada, and beyond. That’s right: since 1992, we’ve been working with owners of plumbing, heating, cooling, and electrical businesses to help them grow to their fullest potential. 

We’ll help you grow to your fullest potential. Imagine knowing your voice matters at work, and you’re supported in your role by others who love to serve.  

Are you imagining it? Good. We’re waiting to meet you at Nexstar. 

What We Offer  

• Base salary with performance bonus potential
• Competitive benefits package that includes company paid health, dental, vision, basic life insurance and disability coverage. 
• 401(k) safe harbor plan with a 3% company contribution
• Generous PTO plan
• Home service reimbursement
• Gym Membership and cell phone reimbursement
• We care about our team and expect you bring that same caring when you join.

The Big Task

You will coach and consult with our members on call center and customer experience best practices so they can grow their businesses.

Ongoing Tasks

• Respond to new coaching requests by sending/receiving Working With Us Page
• Respond to new member announcements with Welcome Letter
• Proactively contact members
• Knowledge of Customer Experience Tools/Resources
• Monthly informational webinars for membership
• Contribute articles & blog posts for various publications
• Consistent coaching calls w/ Customer Experience Team

Skills and Experience

• Positive, Upbeat, Can-do attitude is a MUST!
• Team-first mentality
• Servant-minded
• Maintain positive rapport with members
• Work with a sense of urgency while being deadline sensitive
• Call Center Experience is preferred
• Phone and/or video call coaching experience preferred
• Ability (& willingness) to make outbound phone calls
• Independent worker
• History of project development
• Knowledge of Microsoft Office and basic computer skills

Travel Requirements

• Up to 25% travel

Physical Requirements

• This position requires you to sit at a desk for prolonged periods of time
• This position may require standing for prolonged periods of time at Events

Learn More About Us

If you want to be part of something bigger than just a job -- then this may be the job for you!  You will work in a place where you will be appreciated and where your work has a direct effect on the success of the Nexstar Network. Visit our site at Nexstar Network  to learn more about our organization. 

Employment is contingent on passing a pre-employment drug test and background check. Nexstar Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Nexstar Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.